Montco woman wins victory over Verizon
Found on Philly on Friday, 15 July 2011
Bernice Keebler had a simple complaint: Verizon billed her $4.19 for six "local calls" but wouldn't tell her where she'd called - not unless she got a lawyer and a subpoena.
In a decision released today by the PUC's communications office, Administrative Law Judge Mary D. Long proposed fining Verizon Pennsylvania $1,000 for failing in its duty to provide "adequate customer service".
Verizon has anything close to customer service? They really should have seen this coming when they tried to scare of a customer.