Internet providers seek low broadband bar
Found on Reuters on Tuesday, 01 September 2009
The biggest U.S. Internet service providers urged regulators to adopt a conservative definition of "broadband," arguing for minimum speeds that were substantially below many other nations.
Some of the submissions from service providers argued for a definition that even undercut an international ranking of U.S. Internet speed.
If you get sick of customers who complain about slow connections, just go to the FCC and ask for a new definition. After that, you can always say that you provide a connection that's perfectly ok. That's another way to deal with customer complains: don't fix it or improve it, but make the shortcomings standard.