Comcast Terms Change: You Lose Right to Sue

Customers who do not opt out within 30 days of receiving the Comcast Arbitration Notice will relinquish their right to pursue any legal remedies against Comcast in court, including claims for negligence, fraud or intentional wrongdoing. This means you lose the right to sue Comcast, while Comcast retains the right to sue you.

"On the surface, arbitration sounds like a good thing, but Comcast's proposed change is one-sided," Lawton says. "We are concerned that subscribers will unknowingly give up some of their consumer rights by failing to opt out in time."