Man threatens Microsoft with class action

Found on The Inquirer on Saturday, 27 March 2004
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A frustrated businessman has blown his top with Microsoft after he claimed that a critical security update for Windows 2000 made his PCs unuseable for weeks.

Randy Hubbard, of Raceware Engineering LLC, claimed that SP4 contained defective software, and after going through a lengthy correspondence with Microsoft technical staff, has concluded that he has no further alternative but to be "lead plaintiffs in a Class Action suit against Microsoft for consumer fraud".

He said Microsoft had asked him if it could do anything else to "make him happy". Hubbard told him to send a cheque for $6,000 to cover some of his company's losses. But the Microsoft representative said he didn't have the authority to do that. "I told him to call Dollar Bill and tell him the situation and have him send us a check. He declined," said Hubbard. "I said 'no problem, we're switching to Linux like every other business, have a nice day'".

Another happy customer. Looks like MS needs to learn a little about customer care. This also proves the need for a real uninstall feature that is also available when you have to use a bootdisk to access your computer. It shouldn't be that hard to trace all installation details to undo them later. And in times of 200GB harddrives we don't need a central dll folder where programs can cause havoc by updating shared libraries (especially since the system looks inside the program folder first).