Frontier customer bought his own router—but has to pay $10 rental fee anyway

Found on Ars Technica on Wednesday, 03 July 2019
Browse Various

Son and his wife, Karen, still use that FiOS router with their Frontier service at their home in a suburb near Dallas, and Son says Frontier never provided him with another router. But Frontier started charging them $5 a month for what's listed as a "Wi-Fi Router" fee on their bill, and the company raised the router fee to $10 a month in April of this year.

Son filed a complaint with the Federal Communications Commission; Frontier responded to the complaint but stuck to its position that he has to pay the fee. A voicemail that Frontier left with Son and his wife said the company informed the FCC that "the router monthly charge is an applicable fee, and it will continue to be billed."

Time for a lawsuit. It is ridiculous that Frontier assumes it can demand money for a feature that is not wanted, needed, or used.